This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

ROSLIN MEDICAL PRACTICE

OPEN FLU SESSION
WEDNESDAY 30th October 2019
09.00 – 13.00 & 14.00 – 18.00

Roslin Medical Practice will be holding an Open Flu Session on
Wednesday 30th from 09.00 – 13.00 & 14.00 – 18.00
for eligible patients to come along and have their Seasonal Flu Jab.
No appointment necessary.
This is open to Roslin patients who fall into the following categories:-
• All those aged 65 years and over.
• Adults and children in “at risk groups”.
• Pregnant Women
• Carers.

If you are unsure if you qualify for a flu vaccination please contact the practice.

0131 440 2043

NEW PHONE SYSTEM

We are improving our phone system.  In order to do this there may be some disruption to the lines on Wednesday 21st August when we will be switched over to our new provider.  This will be kept to a minimum.

We hope you see an improvement with the introduction of a call queuing system.

Service Standards

Our Promise to You

We undertake to:

  • Show courtesy to you as an individual and respect your rights to privacy and confidentiality.
  • Ensure you receive most appropriate care by suitably qualified staff.
  • To offer regular health checks.
  • To make referrals to specialists as necessary.
  • Ensure you receive a clear explanation of proposed treatment and an opportunity to ask any questions.
  • To provide information about services available in the Practice Leaflet.
  • To see patients who feel their illness is genuinely of an urgent nature on the same day.
  • To involve you in decisions regarding health care, investigations and treatment.
  • To strive to improve the services we offer.

What We Ask From You

We ask you to:

  • Treat us with the same courtesy and respect as you expect to receive.
  • Read the information in the Practice Leaflet. Tell us as soon as possible if you are unable to attend an appointment so we can offer it to someone else.
  • Ask for a Home Visit only if it is absolutely necessary. Home visits are for the housebound and disabled people and the surgery has the best facilities for treating patients.
  • Allow sufficient time for your repeat prescriptions to be processed (2 working days).
  • Be understanding if appointments are running late-another day it may be you who needs more time with the doctor.
  • Inform us if you change name or address or especially your telephone number.
  • Avoid asking for another family member to be seen at your appointment without prior arrangement.
  • Not to call the doctor out with surgery hours except in emergencies.


 
NHS ScotlandThis site is brought to you by My Surgery Website