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Noticeboard

ROSLIN MEDICAL PRACTICE

OPEN FLU SESSION
WEDNESDAY 30th October 2019
09.00 – 13.00 & 14.00 – 18.00

Roslin Medical Practice will be holding an Open Flu Session on
Wednesday 30th from 09.00 – 13.00 & 14.00 – 18.00
for eligible patients to come along and have their Seasonal Flu Jab.
No appointment necessary.
This is open to Roslin patients who fall into the following categories:-
• All those aged 65 years and over.
• Adults and children in “at risk groups”.
• Pregnant Women
• Carers.

If you are unsure if you qualify for a flu vaccination please contact the practice.

0131 440 2043

NEW PHONE SYSTEM

We are improving our phone system.  In order to do this there may be some disruption to the lines on Wednesday 21st August when we will be switched over to our new provider.  This will be kept to a minimum.

We hope you see an improvement with the introduction of a call queuing system.

Appointments

Appointments 0131 440 2043

All consultations are by appointment which can be made by phoning or calling at the surgery during the above times. Time is also set aside for "same–day" emergency appointments so that patients with urgent medical problems can be seen at short notice by a doctor.

We always do our best to see patients at the time of their appointment but consultations sometimes take longer than anticipated and this may delay the subsequent appointments. We are sorry when this happens but it may be unavoidable. Most appointments are 15 minutes long but if you think your problem may take longer please ask the receptionist for a longer appointment slot. If you have several problems you may be best to arrange to return another time.

Telephone Advice

The doctors and practice nurses will often be able to give telephone advice to patients about their problems when they are free to do so. They have asked receptionists not to interrupt them when they are consulting with patients unless the call is urgent. You may therefore sometimes be asked to call back with your enquiry or leave a message with your telephone number for your call to be returned.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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