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Service Standards

Our Promise to You

We undertake to:

  • Show courtesy to you as an individual and respect your rights to privacy and confidentiality.
  • Ensure you receive most appropriate care by suitably qualified staff.
  • To offer regular health checks.
  • To make referrals to specialists as necessary.
  • Ensure you receive a clear explanation of proposed treatment and an opportunity to ask any questions.
  • To provide information about services available in the Practice Leaflet.
  • To see patients who feel their illness is genuinely of an urgent nature on the same day.
  • To involve you in decisions regarding health care, investigations and treatment.
  • To strive to improve the services we offer.

What We Ask From You

We ask you to:

  • Treat us with the same courtesy and respect as you expect to receive.
  • Read the information in the Practice Leaflet. Tell us as soon as possible if you are unable to attend an appointment so we can offer it to someone else.
  • Ask for a Home Visit only if it is absolutely necessary. Home visits are for the housebound and disabled people and the surgery has the best facilities for treating patients.
  • Allow sufficient time for your repeat prescriptions to be processed (2 working days).
  • Be understanding if appointments are running late-another day it may be you who needs more time with the doctor.
  • Inform us if you change name or address or especially your telephone number.
  • Avoid asking for another family member to be seen at your appointment without prior arrangement.
  • Not to call the doctor out with surgery hours except in emergencies.

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